Shipping Policy

Welcome to ZenBuy.co.uk! We are committed to ensuring your orders are delivered safely, quickly, and with full transparency. Please review our Shipping Policy carefully to understand delivery timelines, costs, and related conditions.

📦 Standard Delivery (3–5 Business Days)
Our standard shipping option balances speed and affordability.
✅ Orders are processed within 24 hours (excluding weekends and holidays)
✅ Delivery takes 3–5 business days across the UK
✅ Tracking details will be emailed once your order has been dispatched
✅ A signature may be required depending on the courier

⚡ Express Delivery (2 Business Days)
Need your order faster? Choose Express Shipping.
✨ Guaranteed delivery within 2 business days (UK only)
✨ Orders placed before 1:00 PM (GMT) are dispatched the same day
✨ Real-time tracking provided immediately after dispatch
✨ Additional charges apply (shown at checkout)

🌍 International Shipping
We proudly ship worldwide 🌎 so you can enjoy ZenBuy products wherever you are.
✈️ Standard international delivery: 7–14 business days (varies by country)
✈️ Express international shipping may be available for select countries (shown at checkout)
✈️ Customs duties, import fees, and local taxes are the customer’s responsibility
✈️ Delivery times may be affected by customs clearance in your country

🕒 Processing Times
🗓 Orders placed Monday–Friday are processed within 24 hours
🗓 Orders placed on weekends or UK public holidays are processed on the next business day
🗓 In rare cases, order processing may be delayed due to high demand, restocking, or courier issues — if this happens, we’ll notify you by email

📧 Order Tracking
Once shipped, you will receive an email with a tracking number and a direct courier link so you can monitor your delivery status anytime.

❌ Undeliverable Packages
If a package is returned to us due to:
🚫 Incorrect address details provided
🚫 Refusal at delivery
🚫 Repeated failed delivery attempts

➡️ Additional shipping charges may apply for re-dispatch
➡️ Refunds (if requested) will exclude original shipping costs

📍 Shipping Restrictions
Currently, we do not ship to:
⚠️ P.O. Boxes
⚠️ Restricted regions or countries with trade limitations
⚠️ Locations where courier services are unavailable or unsafe

📦 Damaged or Lost Packages
Your satisfaction is our priority.
💔 If your package arrives damaged, contact us immediately with photos of packaging and product
💔 If your order is lost in transit, we’ll work with the courier to investigate and provide a replacement or refund where applicable

💡 Important Notes
🔹 Delivery times are estimates, not guarantees (though ZenBuy always strives to meet or exceed them)
🔹 During peak seasons (e.g., Christmas, Black Friday), delivery may take longer
🔹 Express shipping depends on courier availability and may not be offered in all regions

For any questions regarding shipping, please contact us at:
📧 Email: hello@zenbuy.com
🌍 Website: www.zenbuy.co.uk