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FAQ
Frequently Asked Questions – ZenBuy
Welcome to the ZenBuy Help Center 💙! We’ve put together answers to the most common questions from our amazing customers. If you don’t find what you’re looking for here, feel free to contact us directly.
🛒 Orders
Q: How can I place an order?
A: Simply visit www.zenbuy.co.uk, browse our products, add items to your cart, and proceed to checkout. It’s quick, easy, and secure.
Q: Can I modify or cancel my order after placing it?
A: If your order hasn’t been shipped yet, you can request changes or cancellation by emailing us at 📧 hello@zenbuy.com within 12 hours of purchase. Once dispatched, orders cannot be modified.
Q: Do I need an account to order?
A: No, you can checkout as a guest. However, creating an account gives you access to faster checkout, order history, and exclusive offers.
🚚 Shipping & Delivery
Q: How long does delivery take?
A: Standard UK delivery takes 3–5 business days. Express delivery arrives within 2 business days. International delivery usually takes 7–14 business days, depending on location.
Q: Do you offer international shipping?
A: Yes 🌍, we ship worldwide! Customs duties and local taxes may apply and are the responsibility of the customer.
Q: Can I track my order?
A: Absolutely ✅. Once your order is shipped, we’ll email you a tracking link so you can follow your package in real time.
💳 Payments
Q: Which payment methods do you accept?
A: We accept major debit/credit cards, PayPal, and other secure payment options listed at checkout.
Q: Is my payment information secure?
A: Yes 🔒, all transactions are processed using secure, encrypted gateways. ZenBuy never stores your payment details.
📦 Returns & Refunds
Q: What is your return policy?
A: You can return items within 30 days of delivery if they are unused, in original condition, and in original packaging. Please review our full Refund Policy for details.
Q: How do I request a refund?
A: Email us at 📧 hello@zenbuy.com with your order number and reason for return. Our support team will guide you through the process.
Q: When will I receive my refund?
A: Refunds are processed within 7–10 business days after we receive and inspect the returned item.
🛍 Products & Care
Q: Are ZenBuy products safe to use?
A: Yes ✅, all our products are carefully selected and tested for quality. Please follow the instructions provided with each item.
Q: How do I know if a product will fit my needs?
A: Each product page includes specifications 📏, images, and details. Please review carefully before ordering.
Q: Do your products come with instructions?
A: Yes — most products include usage or care guides. For additional help, reach out to our support team.
📝 Other Questions
Q: Do you offer discounts or promotions?
A: Yes 🎉! Subscribe to our newsletter for exclusive offers, seasonal sales, and new product launches.
Q: Do you have a physical store?
A: Currently, ZenBuy operates as an online-only store. This helps us keep costs low and pass savings on to our customers.
Q: How do I contact you?
A: You can reach us anytime at 📧 hello@zenbuy.com or via the Contact Us page on our website. We typically respond within 24 hours.
📬 Need More Help?
Still have questions? Don’t worry — we’re here for you! 💙
Reach out to our support team at 📧 hello@zenbuy.com and we’ll be happy to assist.