🔐 Privacy Policy – ZenBuy
Last Updated: September 27, 2025
At ZenBuy, your trust means everything. This Privacy Policy explains how we collect, use, and protect your personal information when you visit www.zenbuy.co.uk, make a purchase, or interact with us.
Your shopping should feel stress-free — and so should your privacy 🛒✨
🏪 About ZenBuy
ZenBuy is a UK-based online store offering a variety of high-quality lifestyle and everyday essentials. This Privacy Policy applies to all interactions with our website, including browsing, shopping, and subscribing to our services.
📌 Information We Collect
✍️ Information You Provide
When you place an order or contact us, we may collect: your full name, email address, billing and shipping details, phone number, payment information, and order history.
🌐 Information Collected Automatically
We automatically gather technical details such as IP address, browser type, device information, pages visited, and time spent on our site.
🤝 Information From Third Parties
We may also receive data from payment providers, delivery partners, advertising platforms (Google, Facebook, TikTok), and analytics tools.
🎯 How We Use Your Information
We process your information to:
✅ Fulfil and deliver your orders
✅ Provide order confirmations & shipping updates
✅ Offer customer support
✅ Send promotions & newsletters (with your consent)
✅ Improve your shopping experience
✅ Prevent fraud and ensure security
✅ Meet legal and tax obligations
⚖️ Legal Basis for Processing
We use your data under lawful grounds:
🔹 Consent – when you opt-in for marketing
🔹 Contract – to process your purchases
🔹 Legal obligation – for compliance and tax purposes
🔹 Legitimate interest – to improve services and prevent misuse
🤝 Sharing Your Information
We never sell your personal data 🚫.
We only share information with trusted partners, including secure payment processors, delivery services, professional advisers, and regulators when legally required.
🍪 Cookies & Tracking
Cookies help us remember what’s in your basket, save preferences, improve site performance, and show you relevant ads. You can disable cookies in your browser, but some features may not work properly.
🗂 Data Retention
We keep data only as long as necessary:
📦 Order and tax records are retained as required by law.
🛒 Account details are kept while you are an active customer.
Want your data deleted sooner? Email us at hello@zenbuy.com.
🛡 Your Rights
As a ZenBuy customer, you can:
✔️ Access the data we hold about you
✔️ Correct or update your details
✔️ Request deletion where possible
✔️ Restrict or object to processing
✔️ Withdraw consent to marketing anytime
✔️ Request data portability
To exercise your rights, contact us at hello@zenbuy.com.
🔒 Security
We use strong protections, including:
🔑 Encrypted checkout & secure payment gateways
🔑 Limited staff access to sensitive data
🔑 Ongoing monitoring for threats
No system is 100% secure, so we encourage strong passwords and safe browsing habits.
🌍 International Transfers
If you are outside the UK, your data may be processed abroad. We ensure all transfers follow UK data protection standards to safeguard your rights.
📧 Email Marketing
If you subscribe, you may receive:
✉️ Newsletters
✨ Promotions
🛍 Product updates
You can unsubscribe anytime using the link in our emails.
👶 Children’s Privacy
We do not knowingly collect information from children under 13. If you believe a child has submitted data, please contact us immediately.
🔗 Third-Party Links
Our site may link to platforms like Facebook, TikTok, or Instagram. ZenBuy is not responsible for their privacy practices — please review their policies separately.
🔄 Updates to This Policy
We may update this Privacy Policy from time to time. The most recent version will always appear on www.zenbuy.co.uk with the “Last Updated” date shown above.
📬 Contact Us
If you have questions about this Privacy Policy, reach us at:
ZenBuy
📧 Email: hello@zenbuy.com
🌍 Website: www.zenbuy.co.uk
At ZenBuy, protecting your privacy is just as important as delivering products you’ll love 💙🛍